Privacy Policy for Permalac.com

Effective Date: March 31, 2026

Permalac (operated by Peacock Laboratories, Inc.) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, Permalac.com.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide to Us

  • Name, email address, phone number
  • Billing and shipping address
  • Company name (if provided)
  • Order details and purchase history
  • Information submitted through forms (quote requests, sample requests, returns)
  • Files you upload (e.g., images for damage claims)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and browsing behavior
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support and respond to inquiries
  • Manage returns, refunds, and damage claims
  • Send transactional emails (order confirmations, shipping updates)
  • Send marketing communications (where permitted)
  • Improve our website and services
  • Prevent fraud and enhance security

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality (e.g., shopping cart)
  • Analyze website traffic using tools such as Google Analytics
  • Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

4. Payment Processing

We use third-party payment processors, including Authorize.Net and TranSafe, to securely process payments.

  • Payment information is transmitted directly to these providers
  • We do not store your full credit card information on our servers
  • These providers use industry-standard encryption and security practices

We encourage you to review their privacy policies for more information.

5. Sharing Your Information

We may share your information with trusted third parties, including:

  • Payment processors (Authorize.Net, TranSafe)
  • Shipping carriers (e.g., UPS, USPS)
  • Email service providers (Constant Contact)
  • Website and eCommerce platform providers (WordPress, WooCommerce)

We only share information necessary to perform these services. We do not sell your personal information.

6. Email Communications

We may send you emails regarding:

  • Orders and account activity
  • Promotions, updates, or special offers

You can opt out of marketing emails at any time by using the unsubscribe link included in those emails.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill orders and provide services
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce agreements

8. International Data Transfers

As we serve customers internationally, your information may be transferred to and processed in the United States and other countries.

By using our website, you consent to such transfers.

9. Your Rights

Depending on your location, you may have rights regarding your personal information.

For California Residents (CCPA)

You have the right to:

  • Request access to the personal information we collect
  • Request deletion of your personal information
  • Request information about how your data is used

For International Users (including EU)

You may have rights to:

  • Access, correct, or delete your data
  • Object to or restrict certain processing
  • Withdraw consent where applicable

To exercise any rights, please contact us using the information below.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no method of transmission over the Internet is 100% secure.

11. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

14. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

Peacock Laboratories, Inc.
1901 S. 54th Street, Philadelphia, PA 19143
Phone: 215-729-4400 / 4401
Email: sales@peacocklabs.com
Contact page: https://permalac.com/contact/