We get it!

We understand that sometimes an order of Permalac wasn’t exactly what you needed, and you’d like to return/exchange it, whether it be damaged, defective, incorrect, or if you simply changed your mind. We will try our very best to accommodate you. Please read through our returns/exchanges policies as expressed below to proceed with submitting a Return Merchandise Authorization (RMA).

*To cancel an order before it ships, YOU MUST call or email us and receive an email/phone confirmation that the order was cancelled. Without a confirmation from us, your cancellation will NOT BE accepted. THIS MESSAGE IS NOT CONSIDERED A CANCELLATION CONFIRMATION. Orders CANNOT be canceled after they ship. Return(s) must be initiated then. Applicable fees will apply. All claims for defective/damaged products and/or returns MUST be submitted using form below within 30 days of shipment receipt. Your refund will be processed within 3-5 days of receipt of returned product OR resolution of RMA issue. 

Damaged Returns

All return requests must be received within 30 days of date of shipment receipt. A) If your product arrives noticeably damaged when it arrives at your doorstep, you may choose to reject it at the time of delivery. In this case, the shipping carrier will send it back to us and we will take care of replacing the product and resending it to you. We still recommend you send us an email at sales@peacocklabs.com to confirm we are aware of the issue. B) If your product seems to be intact at the time of delivery, but a damaged and unusable product is discovered inside the packaging, you must submit an RMA using the form provided here. Please indicate in your claim description that the damage was carrier-mediated and make sure to include photos/supporting evidence. In this situation, our team will go ahead and submit a claim with the shipping carrier on your behalf and we will plan to replace the product for you. You will be contacted by us in both situations. For damaged shipments, our customers are usually not responsible for picking up any additional costs. All replacement products will be shipped out through standard UPS ground or UPS freight shipments. If you wish to receive your shipment any faster than the normal speed, you will need to upgrade to expedited shipping and be responsible for paying its costs.

Defective Returns

If you notice your Permalac product is not performing well or seems to be defective, please submit an RMA using the form provided here. All return requests must be received within 30 days of date of shipment receipt. In the claim description, please ensure you provide us with the product batch/lot number (often printed on the bottom of the can) as well as upload photos/supporting evidence. You will be contacted by a representative in technical support to first troubleshoot the issue(s) you are having with the product. If, even after troubleshooting the issue, we can deem the product is indeed defective, we will arrange for a replacement product to be sent to you. For defective shipments, our customers are usually not responsible for picking up any additional costs. All replacement products will be shipped out through standard UPS ground or UPS freight shipments. If you wish to receive your shipment any faster than the normal speed, you will need to upgrade to expedited shipping and be responsible for paying its costs.

Incorrect Product Returns

If you discover wrong or incorrect product was sent to you, please bring it to our attention by submitting an RMA form as provided here. All return requests must be received within 30 days of date of shipment receipt. Please ensure you upload proof of purchase to highlight what should have been sent and what was received. If the mistake was ours in sending wrong product to you, then we will replace the product at no additional cost to the customer. All replacement products will be shipped out through standard UPS ground or UPS freight shipments. If you wish to receive your shipment any faster than the normal speed, you will need to upgrade to expedited shipping and be responsible for paying its costs.

Change of Mind Returns/Exchanges

If you purchased a product from us and you have changed your mind OR you wish to exchange it for something else, you must submit an RMA form as provided here. All return requests must be received within 30 days of date of shipment receipt. Please let us know which product you would like to send back and if you would like to exchange it or not. For these types of returns, you will need to pay a 20% restocking fee (which is 20% of the product cost paid), shipping fees for the return, and if you are exchanging product, pay the shipping fees for the exchanged product to be sent back out to you. If you are simply returning product, you will receive your refund back in the original form of payment OR as a merchandise credit to your account balance to be used towards future orders. You must specify which option you prefer. For exchanges, we will assess your choice of product to be exchanged and let you know whether you will need to pay a differential product cost. All change of mind returns/exchanges will be shipped out default as standard UPS ground or UPS freight. If you wish to receive your shipment any faster than the normal speed, you will need to upgrade to expedited shipping and be responsible for paying its costs.

Permalac RMA Request

To request a return merchandise authorization, please complete and submit this form:
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